Your personal information is our top priority. Here you will find everything about how we collect, use, and protect your data — explained clearly and simply.
Ku911 is a trusted online gaming platform in Bangladesh. We believe your privacy is a fundamental right. This Privacy Policy explains how your personal information is collected, processed, and protected when you use the ku911 website and app.
This Privacy Policy applies to all ku911 services — including website browsing, account registration, deposits and withdrawals, betting, casino games, fish games, and any promotional or bonus services. By using any ku911 service, you acknowledge that you have read and agreed to this Privacy Policy.
Recommendation: This page is written in English so all users in Bangladesh can easily understand it. If you have any questions, please reach out to our support team.
Ku911 only collects information that is genuinely necessary to provide our services. We never collect excessive or unnecessary data. A detailed breakdown of the types of information collected is provided below.
| Type of Data | Reason for Collection | Required? |
|---|---|---|
| Name and mobile number | Account Creation & Verification | Yes |
| Date of Birth | Age Verification (18+) | Yes |
| National ID | KYC Verification | When required |
| Payment Information | Transaction Processing | Yes |
| IP & Device | Security and Fraud Prevention | Automatic |
| Browsing behavior | Service Improvement | Via Cookies |
Ku911 uses your information only for specific, defined purposes. We never sell your data to advertisers or use it for anything beyond what is required.
Our Commitment: Your data is never used for third-party advertising and is never shared with any external marketing companies.
Ku911 uses cookies on its website and app. Cookies are small data files stored in your browser. They help improve site functionality and personalize your experience.
You can disable cookies from your browser settings. However, disabling essential cookies may prevent some features from working properly. ku911 does not use any third-party advertising trackers.
Please note: Disabling cookies may require you to log in again each time and some game settings may not be saved.
Ku911 uses internationally recognized technology and practices to protect your privacy. Our servers and databases are secured with the highest level of protection. The key security measures we have in place are outlined below.
Your Responsibilities: Never share your password with anyone. ku911 will never ask for your password or OTP via phone or message.
Under ku911's Privacy Policy, you have clear rights over your own data. These rights can be exercised at any time.
To exercise any of these rights, please contact our support team. Requests are typically processed within 7 business days.
Ku911 does not retain your data beyond what is necessary. Retention periods vary depending on the type of information.
| Type of Data | Retention Period | Reason |
|---|---|---|
| Account Information | For the duration the account remains active | Service Delivery |
| Transaction Records | Up to 5 years | Legal Obligations |
| KYC Documents | 3 years after account closure | Regulatory requirements |
| Login & Session Logs | 90 days | Security Review |
| Cookie Data | Up to 30 days | Session Management |
| Support Conversations | 2 Years | Service Quality Improvement |
Once the retention period expires, data is securely deleted or anonymized so that individuals can no longer be identified.
Ku911 is strictly for adults aged 18 and over. We do not knowingly collect information from minors. Date of birth is verified at the time of registration.
Should a minor's information ever enter our system for any reason, it will be deleted immediately upon discovery and the associated account will be closed. If a parent or guardian suspects their child is using ku911, please contact our support team right away.
Child Protection: ku911 is firmly committed to child protection. Any complaint involving a minor is handled with the highest priority.
Ku911 may update this Privacy Policy from time to time. Changes may arise from service improvements, adoption of new technologies, or legal requirements. Users will be notified in advance of any significant changes.
When our policy changes, the "Last Updated" date at the top of this page will be revised. We recommend checking this page regularly. Continued use of ku911 after any changes constitutes acceptance of the updated policy.
Notification Method: For significant changes, you will be notified via SMS or in-app notification to your registered mobile number.
Ku911 uses internationally recognized technology to keep your information fully secure.
Every transaction and piece of data you send is protected with 256-bit SSL encryption. No hacker or third party can intercept your information in transit.
Every account is verified through the KYC process to ensure that only real, age-verified adults can use our services.
Ku911 never sells your personal information to third parties. Your data is used solely to deliver our services.
Third-party cybersecurity experts regularly audit ku911's systems and identify vulnerabilities.
If a suspicious login is detected, OTP verification becomes mandatory. This prevents unauthorized access to your account.
You can find out how your data is being used at any time. You have every right to request corrections or deletion of your information.
We are always committed to protecting your privacy and data. Join today and enjoy with complete peace of mind.